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MEGA VÝHODNÉ
\nSay goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.\n
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Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.
\n schovat popis- Nakladatel: HarperCollins Focus
- Kód:
- Rok vydání: 2012
- Jazyk: Angličtina
- Vazba: Taschenbuch
- Počet stran: 304
- Šířka balení: 15.3 cm
- Výška balení: 23 cm
- Hloubka balení: 2.3 cm
- Váha balení: 339 g
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