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MEGA VÝHODNÉ
Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
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Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
schovat popis
- Nakladatel: John Wiley And Sons Ltd
- Kód:
- Rok vydání: 2008
- Jazyk: Angličtina
- Vazba: Gebunden
- Počet stran: 336
- Šířka balení: 16.4 cm
- Výška balení: 23.8 cm
- Hloubka balení: 2.9 cm
- Váha balení: 591 g
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