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Would you recommend this company to your friends and colleagues? That question, based on Fred Reichheld s The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers real feelings about a company.
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Would you recommend this company to your friends and colleagues? That question, based on Fred Reichheld s The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers real feelings about a company.
schovat popis
- Nakladatel: John Wiley And Sons Ltd
- Kód:
- Rok vydání: 2008
- Jazyk: Angličtina
- Vazba: Gebunden
- Počet stran: 320
- Šířka balení: 16 cm
- Výška balení: 23.6 cm
- Hloubka balení: 2.9 cm
- Váha balení: 522 g
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