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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how...
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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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- Nakladatel: Kogan Page Ltd
- Kód:
- Rok vydání: 2010
- Jazyk: Angličtina
- Vazba: Taschenbuch
- Počet stran: 288
- Šířka balení: 15.8 cm
- Výška balení: 23.3 cm
- Hloubka balení: 1.8 cm
- Váha balení: 454 g
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