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MEGA VÝHODNÉ
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
schovat popis
- Nakladatel: Pearson Education Limited
- Kód:
- Rok vydání: 2013
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 544
- Šířka balení: 19 cm
- Výška balení: 24.6 cm
- Hloubka balení: 2.8 cm
- Váha balení: 900 g
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